Core Responsibilities
- Field Work
- Preventative Maintenance
- Complete preventative maintenance on MTA equipment
- Ensure the preventative maintenance schedule is up to date
- Update Service Ticket
- Project Work
- Complete installations to include cabling, conduit, cameras, etc.
- Ensure project quality is meeting both company and client standards
- Ensure SOP’s are followed to complete project work
- Provide proper documentation (as-build, cable test results) for completed projects
- Complete cable terminations and test the cable to ensure quality meets both Skyline and MTA standards
- Service
- Properly update assigned service tickets
- Test, Troubleshoot, and fix impacted equipment
- Ensure tickets are updated daily
- Request additional information from the customer as needed and follow up
- Ensure contract SLA’s are met for service tickets
- Attend work block meetings as needed
- Reporting
- Assist with monthly reports
- Assist with monthly inventory
- Document serial numbers and asset tags as needed
- Support
- Understand and operate service ticketing queue
- Learn and assist in lab/staging process (camera/server configurations, badging,etc.)
- On call support
- Maintain steady improvement in technical knowledge
- Acquire customer badges and setup vendor accounts as needed
- Maintain training for multiple manufactures (Genetec, Axis, Briefcam, etc.)
- Maintain knowledge of current SOP’s
Education And/Or Experience Requirements
- High School Diploma/GED
- Must Have 2+ years in CCTV and/ Service-related field
- Valid driver’s license with a good record
- Ability to obtain DOT Medical Card
Resources Needed: 4
Employment Status: Full Time Employment
Salary Range: $100K – $130K
Location: can be 100% remote, but preference will be given to those in the EST time zone due to work requirements
This position is no longer an administrator but rather a mid-level developer role.
Looking for individuals with experience in development with the following ServiceNow Modules: ITSM, GRC, CMDB, VR (Vulnerability)
Resources Needed: 2
Employment Status: Full Time Employment
Salary Range: $110K – $125K
Location: Hybrid – 2 days per week in Crownsville office required
Resources Needed: 1
Employment Status: Full Time Employment
Salary Range: $125K – $140K
Location: Hybrid – 2 days per week in Crownsville office required
Looking for someone with experience in IT Infrastructure (not necessarily software), experience gathering requirements from clients, writing scopes for project base work, Technical writing skills is a big plus.
